Let’s make sure your glow-up starts smoothly:

• No need to shampoo beforehand — I’ve got you covered.

• Detangle as best you can and I will handle the rest.

• Bring any inspiration photos or styles you'd like to share.

• Be prepared to remove large earrings before your shampoo.

• During the winter months, please wear a t-shirt underneath any hoodie or outerwear — hoodies will need to be removed before sitting at the shampoo bowl.

• If you're under a dermatologist’s care, you're welcome to bring any medicated shampoos you'd like me to use.

• You’re also welcome to bring headphones, a book, laptop, food, or anything else that helps you feel comfortable during your time at the salon.

Before booking your service, I kindly ask that you take a moment to review the policies below. These guidelines help protect your time, my time, and the intentional experience I've created for you here at Girl Who Glows.

Everything listed here is designed to keep things smooth, respectful, and stress-free for us both.

Rescheduling & Deposits

Life happens — I totally understand! Your non-refundable deposit secures your appointment and can be transferred one time if you reschedule at least 48 hours in advance.
If you reschedule with less than 48 hours’ notice, a $50 reschedule fee will apply and must be paid immediately to rebook.

Cancellations

If you need to cancel, please do so with at least 48 hours' notice.
Cancellations not made within the timeframe allowed will incur a $100 cancellation fee. No-shows will not be allowed to book in the future.

Payments

The remaining balance for your service is due at the end of your appointment.
Accepted payment methods include Debit, credit, cash, Zelle and Tap To Pay. All card payments will incur a 3% processing fee.

Extra Guests or Children

To keep the salon peaceful and focused on you, I ask that you do not bring additional guests or children to your appointment unless they are being serviced. This is your time to relax and be cared for — let’s keep the energy calm and undistracted.

Late Arrivals

If you arrive more than 15 minutes late to your appointment, a $25 late fee will be added to your service total. In some cases, excessive lateness over 30 mins may require rescheduling to avoid disrupting the next client’s appointment.

Girl Who Glows is a private luxury salon experience with limited, high-touch appointments each week. My goal is to give you personalized time without rushing, or distractions. Because of this, appointments are carefully scheduled and often fill quickly. Please book at least 4 weeks in advance.

Please also take time to read through the details under your preferred service when booking so you’re prepared and we can maintain a smooth, peaceful experience from start to finish.

The Glow Me Up Steph Experience

The ultimate Glow With Steph luxury experience designed for the client who wants premium hair, elevated care, and ongoing support throughout their healthy hair journey.

This immersive experience includes:

• Premium raw bundles

• Consultation + hair and scalp assessment

• Quick Weave or Sew-In install

• Full Signature Japanese Head and Scalp Massage Experience

• Steam hydration treatment with aromatherapy

• Customized scalp + hair treatments as needed

• Healthy hair trim

• Premium drink and snack

• Curated Glow Girl Essentials The Home Product Bag

• Priority booking access up to 90 days

• Access to the Glow Girl Club

• Private client dashboard for tracking hair health and progress

To maintain the health and longevity of your install, you are typically pre-booked to return within 6–8 weeks for a takedown and reinstall designed to safely refresh the hair and scalp while maintaining beautiful, healthy hair.

The Glow Girl Club is an exclusive club designed for returning clients who value consistency, convenience, and elevated care.

Being a Glow Girl means having one less thing to worry about while focusing on looking and feeling your best.

Glow Girl Club members receive:

• Priority booking access before calendars open publicly

• Access to limited monthly install refresh appointments

• Ongoing hair health tracking through your private dashboard

• Healthy hair support and custom regimen

• Complmentary customized scalp and hair treatments

• Complimentary relaxing 10-minute scalp massages with every new install

• Exclusive surprises throughout the year

• Placement on the Glow Girl Club Wall celebrating your hair journey

Your curated take-home kit includes the same premium products used during your salon install experience, carefully selected to help extend the longevity, softness, and overall appearance of your bundles as well as promote a healthy scalp underneath your install. You will also receive our fave signature salon hair and body mist scent as a thank you for choosing Girl Who Glows Salon.

Valued at over $100.